Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • Is the ICON Embassy a pet friendly hotel that allows the accommodation of pets?

    Yes, the ICON Embassy is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the ICON Embassy once I have checked out?

    Yes, the ICON Embassy allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What are the check-in and check-out times at the ICON Embassy?

    Check-in time for the ICON Embassy is from 2:00 p.m., while check-out is at 12:00 p.m. In addition, our clients can enjoy some of the hotel facilities after checking out.

  • Is the ICON Embassy adapted to accommodate guests with accessibility needs?

    Yes, the ICON Embassy hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What special room services does the ICON Embassy have?

    The rooms at the ICON Embassy include free services such as Wi-Fi, MiFi, bathroom amenities, coffee & tea station, minibar ... And remember to always book on the official Petit Palace website.

  • What interesting places are close to the ICON Embassy?

    The ICON Embassy is a hotel located in Serrano street, next to Goya, Lagasca and Velázquez streets. This boutique hotel in the center of Madrid is a few steps from Paseo del Prado, the famous Puerta de Alcalá, Plaza Colón and El Retiro, as well as the Barrio de Salamanca, the luxurious residential area in Madrid.

  • Does the internet Wi-Fi connection have any cost at the ICON Embassy?

    Clients' internet connection is free at the ICON Embassy. In addition, our hotel in Madrid offers a MIFI service, internet with free data throughout the city.