FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the ICON Embassy?

    At the ICON Embassy we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the ICON Embassy a pet friendly hotel that allows the accommodation of pets?

    Yes, the ICON Embassy is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the ICON Embassy once I have checked out?

    Yes, the ICON Embassy allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What are the check-in and check-out times at the ICON Embassy?

    Check-in time for the ICON Embassy is from 3:00 p.m., while check-out is at 12:00 p.m. In addition, our clients can enjoy some of the hotel facilities after checking out.

  • Is the ICON Embassy adapted to accommodate guests with accessibility needs?

    Yes, the ICON Embassy hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What special room services does the ICON Embassy have?

    The rooms at the ICON Embassy include free services such as Wi-Fi, MiFi, bathroom amenities, coffee & tea station, minibar ... And remember to always book on the official Petit Palace website.

  • What interesting places are close to the ICON Embassy?

    The ICON Embassy is a hotel located in Jorge Juan street, next to Serrano, Lagasca and Velázquez streets. This boutique hotel in the center of Madrid is a few steps from Paseo del Prado, the famous Puerta de Alcalá, Plaza Colón and El Retiro, as well as the Barrio de Salamanca, the luxurious residential area in Madrid.

  • Are there gastronomic proposals adapted to people with food intolerances at the ICON Embassy?

    Does the internet Wi-Fi connection have any cost at the ICON Embassy?