Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What type of hotel is ICON Embassy?

    Located on Serrano Street in Madrid, ICON Embassy is a boutique hotel, exclusive and distinctive, designed for cosmopolitan and nonconformist travelers like you who seek a perfect stay.

  • What category does ICON Embassy belong to?

    ICON Embassy is a 4-star hotel, offering all the services for a comfortable stay in the heart of Madrid.

  • Who is ICON Embassy oriented towards?

    ICON Embassy hosts all kinds of travelers, with the hotel being renowned for its complete range of services and facilities for adults, couples, families with children, groups of friends, and business travelers.

  • Is ICON Embassy suitable for families with children?

    ICON Embassy offers a wide variety of family services, such as cribs, high chairs, gifts for children, children's breakfast, and babysitting service (at an additional cost)... discover the features of family-friendly hotels at ICON Hotels.

  • What are the check-in and check-out times at ICON Embassy?

    The check-in time at ICON Embassy is at 2:00 PM, while check-out is at 12:00 PM.

  • Is it possible to check in earlier than the designated time at ICON Embassy?

    Yes, ICON Embassy allows early check-in based on availability. Get in touch with our reception team to check if early access to your room is possible.

  • Can you stay in ICON Embassy after checking out?

    ICON Embassy offers you the opportunity to linger in the Cocktail Room, where you can enjoy magazines or in the hotel's common areas. Additionally, we provide a luggage storage service at reception to keep your belongings safe while you make the most of Madrid until the very last minute.

  • If I arrive early at ICON Embassy, can I enjoy the facilities?

    Welcome to ICON Embassy. If you arrive early at the hotel, you can enjoy the common areas and their facilities until your room is ready. Contact the reception team and explore the hotel's services and facilities.

  • Can I store my luggage before check-in or after check-out at ICON Embassy?

    Yes, at ICON Embassy, we take care of your luggage at the storage. Contact our reception staff to manage the storage of your bags before and after your room stay.

  • Does ICON Embassy serve a buffet breakfast?

    Yes, the delicious ICON Embassy breakfast is served buffet-style, giving you the choice of what to eat and drink, with a variety of sweet and savory options, as well as children's products for the little ones.

  • Are there dining options available for people with food intolerances at ICON Embassy?

    Yes, at ICON Embassy, we offer a buffet breakfast with various options for travelers with allergies and/or intolerances, such as gluten-free products, vegan options, healthy food, or lactose-free milk. Contact the catering team for more information on available choices.

  • Does ICON Embassy have a restaurant?

    ICON Embassy houses the FloraFina restaurant within the hotel, perfect for breakfast, lunch, dinner, or any time of the day. ICON Embassy is located in the best restaurant area in Madrid (Casa Dani, Amazónico, La Máquina Jorge Juan, El Paraguas, Ten Con Ten, StreetXo).

  • Is breakfast complimentary at ICON Embassy?

    At ICON Embassy, you can stay with or without breakfast included. If you choose accommodation without breakfast, you still have the option to enjoy it for an additional cost.

  • What are the breakfast hours at ICON Embassy?

    Enjoy your breakfast at ICON Embassy from Monday to Friday from 7:00 AM to 11:00 AM and on weekends and holidays from 8:00 AM to 11:15 AM.

  • Are cots available in the rooms at ICON Embassy?

    Yes, ICON Embassy is family-friendly accommodation, and we have baby cribs available. Request the crib at the time of your booking or at the reception, and we will have it ready in your room for your baby's comfortable rest.

  • Does ICON Embassy offer laundry service?

    Yes, ICON Embassy offers a laundry service to clean your clothes during your stay. Contact our reception to learn about the service conditions: delivery times and additional costs.

  • What types of rooms does ICON Embassy have?

    At ICON Embassy, you will find single, double, superior double, triple, quadruple, and deluxe rooms with a terrace.

  • Are there safes in the rooms at ICON Embassy?

    Yes, all rooms at ICON Embassy offer a safe for your use.

  • Are hairdryers available at ICON Embassy in the rooms?

    Yes, all rooms at ICON Embassy come with a hairdryer in the bathroom for your convenience.

  • Are there minibars or refrigerators in the rooms at ICON Embassy?

    Yes, all rooms at ICON Embassy are equipped with a minibar for storing drinks, food, or items that require refrigeration.

  • Is ICON Embassy a pet-friendly accommodation?

    Yes, ICON Embassy is a pet-friendly accommodation for animals such as dogs and cats, among other domestic animals.

  • Are pets allowed in the rooms at ICON Embassy?

    Yes, ICON Embassy is a pet-friendly hotel, and you can stay with your pet in the same reserved room.

  • Is there a cost for accommodating pets at ICON Embassy?

    No, ICON Embassy is a pet-friendly hotel without an additional cost if you book through the official website. If you book through another website, the cost per stay is 25€.

  • What pet services does ICON Embassy offer?

    At ICON Embassy, we have a water and food dispenser as well as a bed for your pet.

  • In what languages is reception attended at ICON Embassy?

    At ICON Embassy, our reception team will assist you in Spanish, English, and French.

  • What services does ICON Embassy offer at reception?

    At ICON Embassy, we offer useful services such as Wi-Fi internet, laundry, free bike rental, MIFI device, tourist information, among other services.

  • What is the smoking policy at ICON Embassy?

    Smoking is not allowed in the rooms at ICON Embassy, as it is a smoke-free hotel.

  • Is ICON Embassy a hotel committed to environmental sustainability?

    Yes, ICON Embassy is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable sourcing.

  • Do the rooms at ICON Embassy have free Wi-Fi?

    The Wi-Fi internet connection at ICON Embassy is completely free for our travelers, providing quality internet both in the rooms and in the common areas.

  • What parking options does ICON Embassy offer?

    At ICON Embassy, we do not have our own parking, but parking in nearby garages is available. We offer discounts at nearby parking lots. Check with reception for more information.

  • Are there accessible rooms for people with disabilities at ICON Embassy?

    At ICON Embassy, there are accessible rooms with spacious areas and an adapted bathroom for people with disabilities. Check with reception for more information.

  • Are there discounts for returning guests at ICON Embassy?

    At ICON Embassy, you gain benefits from your first stay by being part of The Tripster Club. As a member, you'll enjoy a 10% discount at any of our ICON Hotels and PETITPALACE HOTELITY. Also, accumulate bookings to get discounts on future stays, dining, and access to premium services. I want to be a Tripster!